Monday, March 2, 2015

B&B? What exactly is a bed & breakfast?


I recently attended an innkeeping conference where one of the keynote speakers said that you need to let potential guests know what you are not. Interesting….well, here is what +Fig Street Inn is NOT: 

Although it was a treat to sleep over my grandmas house as a little girl, that is not what you get at Fig Street Inn. We do not have:
·      Wallpaper
·      Doilies
·      Furniture you are not allowed to sit on or use.
·      Matchy-matchy decor with curtains that match comforters and pillows that match wallpaper borders (seriously, there is no wallpaper in this house).
·      Curfews. Come and go as you please.
·      Forced socialization. You want to talk to other guests or us, great. You don't want to, no offense taken. 
·      Small coffee cups. Antique china sure is pretty and we have quite a few sets, but when it comes to having a cup of coffee (or tea), we believe in a large mug. 

Fig Street Inn may be our home, but our #1 priority is the guest. We follow a philosophy that it is your vacation so let's make it what you want, not what we want. What that means is:

When do you want to check-in?
Sure we have scheduled hours, and no, we can't do check-in at 11:30 am (we do have to clean rooms). But if you want to come early, just let us know so we can make sure someone is here to welcome you. Drop off your stuff and if the room is ready, it's yours. If not, drop off your stuff, and then go out and enjoy your day. We’ll call or text as soon as it’s ready, and you can come back at your leisure. 

When would you like to eat breakfast?
We serve breakfast from 8:30 to 9:30 am so come to the Dining Room any where in that hour and we'll make you a hot, made-to-order breakfast. If you need to start your day earlier, let us know the day before and we can typically accommodate an earlier breakfast.

What would you like to have for breakfast?
We do a made-to-order breakfast. We do not believe in the "you get what you get, and you don't get upset" that far too many b&bs serve. We wouldn't want to eat salmon and green salad or a double stuffed French toast with chocolate covered bananas, so we would never tell you that’s what you’re eating either. We have an entrée of the day (eggs/omelettes to order, pancakes, French toast, waffles or crepes) and there is always a choice of at least 4 preparations. It is made hot, specifically for you – not in a one-size fits all casserole dish that is only hot at 9 am. And if the entrée is not what you want, we can always make fried or scrambled eggs, or choose from a selection of cereals, yogurts, or oatmeal. 

Stay connected, or disconnect - you decide.  
Many guests choose a b&b because they want a relaxing getaway, but it is not for us to decide what that means. Each room has a large, flat screen TV with Bluray player (and we have a video library with 300+ movies), and far too many satellite channels to choose from. If you want to watch TV, great; if you don’t, great; but it’s your choice. And our WiFi signal rocks! If you want to watch a movie on your laptop or tablet, go for it.

Want to recharge?
For some that means disconnecting, so turn off that phone, computer and TV. For others, it means being able to plug in all their gadgets. All of our rooms have ample and accessible outlets, including USB ports. You don’t have to move any furniture to get to the one outlet that’s somewhere behind the bed.

The beauty of b&bs is that each one is unique and we encourage potential guests to do their research and ask questions. There is a b&b out there for everyone, and Fig Street Inn may not be the right fit for you. And that’s okay. We don’t pretend to be the end all and be all. Our goal is a great, personalized hospitality experience where you feel welcome, comfortable, and relaxed. You are the guest. Let’s make this about you!

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